Every restaurant has to go through many different iterations before actually achieving its finished form. The most important element for restaurant success is the food but that is not the sole point of focus. A restaurant needs to build and maintain relationships with their clientele...
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Running a successful restaurant in the long-term is based on numerous factors. The success of a restaurant is a direct product of its reputation in creating incredible food and a memorable dining experience. However, factors such as the ambience, mood and customer service all play...
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First impressions are extremely important and when it comes to hospitality, this is even more important. Hotels need comprehensive strategies and a host of offerings to stand out among their competitors but for visitors to a hotel, the first thing they interact with is the...
Read MoreIn this issue of Hospitality Matters, I delve into the topic of online reviews that I believe have disrupted the consumer journey in the F&B space and impacted us restaurateurs and business-owners just as much, if not more than it has the average consumer. We...
Read MoreThere is an old Sanskrit saying that I once heard but never quite understood until my recent trip to India. It is then I realised that this quote is the foundation on which Indian Hospitality stands - ‘Atithi Devo Bhava’ :The guest is equivalent to...
Read MoreIn this issue of Hospitality Matters, I wanted to talk about an issue that has been gnawing at me for a long time, an issue that needs to be addressed not only in the hospitality industry but one that concerns me, you and each and...
Read More"The miracle is this - the more we share,the more we have" It is as though Leonard Nimoy, well-known for his iconic role in Star Trek and much lauded author, said these words as if predicting the definition of the Shared Economy. In 2015, the term...
Read MoreOnce upon a time, we lived in a world where our sense of style, self-worth and purchasing habits were all a reflection of one’s stature and class. A time where luxury products and services were catered to the upper class with most of the...
Read MoreI still remember when I was a student in University, more often than not, I would have one of those days where I was just too lazy to cook or dine outside. I would then give-in to the limited delivery options that were available to...
Read MoreHospitality Matters: An interview with Rohit Sachdev In this issue of Hospitality Matters, we decided to take an unprecedented look inside the life and mind of Bangkok’s upcoming entrepreneur. With four successful F&B venues under his belt, a new brasserie well on it’s way and exciting upcoming international...
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